Welcome to the CAMILLA eBoutique! We take great pride in our eBoutique and aim to provide our customers with a luxurious and customer-centric experience. Please take a few minutes to read the information below about the legal Terms and Conditions that apply to your use of this website and any services or products that you order from us.

ACKNOWLEDGMENT AND ACCEPTANCE

By using the website camilla.com or ca.camilla.com ("website”), you agree to be bound by these Terms and Conditions, which form a legally binding contract between you and Camilla Australia Pty Ltd, ABN 67 135 300 382 (CAMILLA”, we”, us” or our”) and its successors and assignees.

These Terms and Conditions, our Privacy Policy, Shipping Policy and Returns Policy are to be read together to form the whole of this agreement and will be collectively referred to as the ‘Terms’ and apply to all purchases made on our website. You accept the Terms by making a purchase from us.

Your purchase from the website indicates that you have had sufficient opportunity to access the Terms and contact us with any questions, that you have read, accepted and will comply with the Terms, and that you are eighteen (18) years or older, or have the consent of a legal guardian who is eighteen (18) years or older.  You must not order products or services from us if you are under eighteen (18) years of age or do not have the consent of a legal guardian who is eighteen (18) years or older. If you do not agree to these Terms and Conditions, please do not use our website.

USE OF THIS WEBSITE

You must only use this website for lawful purposes and agree not to use it in a way that violates our rights or the rights of any third party. You recognise and agree that the content contained within this website is only intended for your own personal, non-commercial use and that you may only download, print or use content for this purpose. You must not copy, reproduce, modify, distribute, imitate, publish, commercially exploit or link to or deep-link into this website without our prior express written consent.

ONLINE SHOPPING

We strive to ensure all product details, prices, images, and descriptions are accurate at the time of publishing. However, colours and appearances may differ due to monitor settings. Refer to our Returns Policy if you are not satisfied.

ORDERS

We reserve the right to accept or reject any order. We may cancel orders for various reasons and require verification before processing. Once placed, orders cannot be amended or cancelled. For assistance, email online@camilla.com.au.

PRODUCT AVAILABILITY

As stock updates are not live, sold-out items may still appear available. If an item is unavailable after purchase, we will notify you and offer a refund, store credit, or replacement.

VARIATION OF PRODUCTS AND PRICE

Prices are subject to change until payment is completed. Online prices may differ from in-store prices.

PAYMENT

All prices are in USD or CAD. Accepted payment methods: MasterCard, Amex, Visa, and PayPal. Payment must be completed at checkout. We protect your data, but cannot be held responsible for unauthorised access unless due to our negligence.

KLARNA

Klarna is available for eligible U.S. customers. More details here.

TITLE

Ownership of products transfers upon payment and delivery. If payment fails, we reserve the right to reclaim the items.

SALES TAX

Sales Tax will be shown on invoices where applicable.

DELIVERY

Please refer to our Shipping Policy.

CANCELLING AN ORDER

Orders cannot be cancelled once placed. If submitted incorrectly, refer to our Returns Policy.

COPYRIGHT, TRADE MARKS AND OWNERSHIP OF RIGHTS

All intellectual property on this site is owned or licensed by us. Use is prohibited without written permission.

• Includes all current and future intellectual property rights such as trademarks, patents, copyrights, and designs;
• Rights to inventions, trade secrets, processes, and data;
• All work developed by or for us.

RETURNS AND AUSTRALIAN CONSUMER LAW

Please refer to our Returns Policy.

LIMITATION OF LIABILITY

We exclude liability where permitted by law, including for product availability, website issues, or indirect losses. Total liability, if it cannot be excluded, is limited to the purchase price paid.

INDEMNITY

You agree to indemnify us for losses resulting from your breach of these Terms.

DISCLAIMER

All website content is provided in good faith. We reserve the right to cancel any orders with pricing errors or misuse of promotional codes.

DAMAGE TO COMPUTERS OR OTHER DEVICES

We are not liable for damage caused by viruses or malware from website use. It is your responsibility to use protective software.

THIRD PARTY WEBSITES

Links to third-party websites are for convenience only. We do not endorse or control their content and are not responsible for any resulting damages.

PRIVACY

We adhere to the Australian Privacy Principles under the Privacy Act 1988 (Cth). See our Privacy Policy.

SPAM

We do not send unsolicited emails. Contact us if you believe you received one.

SMS & MMS MESSAGING

Message frequency may vary. Msg & data rates may apply. For HELP contact our Customer Care Team: online@camilla.com.au or call +61 2 8353 1816. You can unsubscribe at any time by replying STOP to the SMS message or clicking the unsubscribe link in the message.

COOKIES

See our Privacy Policy for details on our use of cookies.

PROMOTIONS AND OFFERS

Promotions are exclusive to CAMILLA eBoutique and are non-transferable. Competitions may have their own terms and conditions.

PASSWORD AND ACCOUNT SECURITY

Keep your account credentials confidential. Notify us immediately if you suspect a breach. We are not liable for unauthorised account use.

WEBSITE CHANGES

We may change these Terms at any time without notice. Continued use of the site indicates acceptance.

WEBSITE UNAVAILABILITY

We are not liable for website unavailability due to factors beyond our control.

GIFT CARDS

Gift cards are not refundable or redeemable for cash. Lost cards cannot be replaced. See full Gift Card Terms.

CORRECTION OF ERRORS

We may correct errors and cancel affected orders. Contact us here if you notice any errors.

FORCE MAJEURE

We are not responsible for delays caused by events beyond our control. We may cancel agreements with 5 days' notice if delays exceed 2 months.

WAIVER

Our failure to enforce a term does not waive our right to enforce it later.

TERMINATION

We may suspend or terminate your access for breaches of these Terms.

ASSIGNMENT

You may not assign your rights under these Terms without our consent.

SEVERABILITY

If any term is unenforceable, the remainder of the Terms will remain in effect.

GOVERNING LAW

These Terms are governed by Australian law. International users are responsible for compliance with local laws.

ACCESSIBILITY STATEMENT

See our Accessibility Statement for our accessibility commitments.

ENTIRE AGREEMENT

These Terms represent the entire agreement between you and us, superseding any prior agreements.

COMMENTS

We welcome your feedback. Contact our Customer Care Team: online@camilla.com.au
Address: CAMILLA, 13 Bowden Street, Alexandria, NSW 2015, Australia
Hours: Monday–Friday 9:30am–5:00pm AEST
Phone: +61 2 8353 1816